Refund & Replacement Policy
We want you and your little one to love your order. If something arrives damaged or faulty, or your package is lost in transit, we will make it right at no additional cost to you.
What we cover
- Items that arrive faulty, damaged, broken or soiled.
- Packages lost in transit (sent to the correct address provided at checkout).
In these cases we will send you a free replacement or issue a refund to your original payment method.
How to request a replacement or refund
Email us at hello@nomavee.com within 48 hours of receiving your order. Please include your order number and clear photos of the item and its packaging showing the issue. Our team will review your request and reply within 24-48 hours.
Please do not send items back to us or to the manufacturer unless our team asks you to.
Returns & exchanges
We do not accept returns or exchanges for change-of-mind purchases once an order has been delivered.
Cancellations
You can cancel your order within 24 hours of placing it for a full refund. Just email us at hello@nomavee.com with your order number. After 24 hours your order has already been sent for processing and shipping, so it can no longer be cancelled.
Incorrect addresses
Please double-check your shipping address before completing your order. We are not responsible for packages that are lost, misdelivered or returned to sender because of an incorrect or incomplete address. If you notice a mistake, contact us right away and we will do our best to update it before your order ships. If a package is returned to sender, reshipping it may involve an additional cost.
Refund timing
Once a refund is approved, it is issued to your original payment method within 48 hours. Depending on your bank or card issuer, it may take 5-10 business days for the funds to appear on your statement. If you have not received your refund after that time, please contact your bank first, then reach out to us and we will help.
Contact
Nomavee
Email: hello@nomavee.com